TOOLS FOR KNOWLEDGE-BASED MANAGEMENT

Abstract

The article proposes to discuss a dozen of conceptual aspects that companies aspiring to achieve a permanent competitive position in the present knowledge era should adopt for their management. It starts establishing characteristics that should be gathered by the knowledgeoriented companies and follows developing three phases which detail several other conceptual tools that should be implemented to achieve that goal. These phases are: Anticipation (Development of Future Decision Scenarios, Direction by Missions, and Focus on Control Points of the Production Chain), Internal Operation (The Four Bases of Organizational DNA, Change and Leadership, Learning Nets) and Customer Relationship (Lean Consumption Technique, Knowledge of principle data on the Customer, Prioritization – non-excluding— of Growth over Profitability). It concludes stating that these topics should be faced by the Cost and Management specialists because productivity is reached through activities carried out intelligently. Keywords: Knowledge. Knowledge management. Knowledge-oriented companies.