O Papel Mediador do Comportamento Workaround e do Uso de Shadow IT na relação entre Características do Trabalho e Desempenho Individual

Resumen

This research aimed to evaluate the effects of workaround behavior and the shadow IT usage as mediating variables in the relationship between job characteristics and individual performance. To achieve the objective, a survey was conducted with 415 IT users. Data analysis was performed using SPSS and SmartPLS softwares. The main results indicate that the effect of job characteristics on individual performance is explained by the mediating variables workaround behavior and the shadow IT usage. In addition, the relationship between job characteristics with the workaround behavior and the shadow IT usage were confirmed. Finally, it was confirmed that the workaround behavior and the shadow IT usage are positively related to individual performance. As theoretical contributions this study presents information about workaround behavior that has been little explored in Brazilian researches. In addition, there is a lack of researches that has assessed how the job characteristics influence alternative solutions in the organizations.